Tuyển Guest Services Director – Code: CSD-HH

by gpotaylor Wed Mar 03, 2021 5:04 pm

Guest Services Director – Code: CSD-HH
* Salary: from 2000$
* Experience: from 5 years in the same position.
* Working location: GPO client company – a big international hospital in Dong Da/Hai Ba Trung districts, Hanoi.
* Only receive application & CV in English
* Job description
You will set standard and constantly work at maintaining and improving service levels, including:
·         Facilities, linens and amenities are always impeccable
·         Building and facilities are always optimized for patient and visitor comfort
·         All food & beverage services meet and exceed patient and visitor requirement & preferences
·         All hospital services are always supplied with all required goods & services
·         All the above is done at or above hospital quality standard and within budgetary guidelines
You will lead, guide, coach and oversee the following departments:
·         Housekeeping, in charge of cleaning, linens & amenities, led by our Housekeeping Manager
·         Food & Beverages, covering in-patient meals, room service, restaurant, coffee shop, doctor’s dining room and events, led by our Executive Chef/ F&B Manager
·         Engineering & maintenance, building services, led by our Chief Engineer
·         Hospital security, safety and drivers, led by our Chief of Security
·         Purchasing, medical and non-medical, led by our Purchasing Manager.
You are in charge of:
·         Quality and compliance for all services provided
·         Complaints handling and quality improvement projects
·         Lead or oversee various development or improvement projects
·         People management, working with your departmental managers and HR
·         Establishing the department’s budget and managing services to the budget
·         Negotiating and managing external services and supply contract, including issue and conflict resolution
·         Participating in the hospital overall management, as Head of Department
·         Liaise with various external parties in support of your responsibilities
* Job requirements
·         University degree, or equivalent through experience and other training
·         Managerial experience in hospitality/ hotel/ real estate services. Could be in hospital, hotel, hospitality, building/ real estate (services)
·         Back ground in service improvement/ operational excellence/ quality management in services. Could be in corporate or consulting environment or mixed
·         Strong people management skills, change management track record
·         Budget control
·         Fluency in Vietnamese and English
* Benefit:

Attractive salary. From 2000$
Working in a professional international hospital environment
Bonuses according to the hospital’s policies and business operations
Enjoy insurance and other benefits as prescribed
Professional, youthful and dynamic working environment

* How to apply:

Interested candidates send CV to e-mail [You must be registered and logged in to see this link.] with e-mail Subject: Name – Year of Birth – Location (for example: Nguyen Hong Phuong – 1985 –CSD-HH)
Phone: 02471096868.
Detail: [You must be registered and logged in to see this link.]